Privacy Policy

Privacy Policy
Last Updated: 5/12/2025

Golden Heating and Cooling ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you interact with us online, including through our website https://www.goldenheatingcooling.com, and when you engage with our services, including SMS communications.

1. Information We Collect

We may collect the following types of personal information when you interact with our website or services:

• Contact Information: Name, phone number, email address, and physical address. 
• Service Information: Details about your HVAC needs, service appointments, and equipment details. 
• Technical Data: IP address, browser type, device information, and cookies when you use our website. 
• Communication Preferences: SMS opt-in/consent status, email subscription preferences, and communication history.
   

2. How We Use Your Information

We use your personal information to:

• Provide HVAC services and respond to service requests
• Schedule appointments and provide customer support
• Send updates, service confirmations, and relevant communications 
• Improve our website, products, and customer service 
• Comply with legal obligations and resolve disputes
   

3. Sharing of Personal Information

We do not sell your personal information. We may share your information only in the following limited ways:

• With trusted service providers who assist in operating our business (e.g., scheduling platforms, customer relationship management software) under strict confidentiality agreements 
• As required by law or to protect the rights, property, or safety of Golden Heating and Cooling, our customers, or others 
• In the event of a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction
   

SMS consent is not shared with third parties or affiliates for marketing purposes.

4. Your Choices

You can:

• Opt-out of SMS communications at any time by replying "STOP" to any text we send
• Update your contact or communication preferences by contacting us directly
• Disable cookies through your browser settings
   

5. Security

We implement appropriate security measures to protect your information. While no method of transmission over the Internet is 100% secure, we strive to use commercially acceptable means to protect your personal data.

6. Access and Updates

If you wish to access or correct your personal information, please contact us at:
📧 sales@goldenheatingcooling.com
📞 (610) 898-3770